New Jimny waiting list

So this week I wrote to Mr Nobuo Suyama who's runs Suzuki in the UK and listed on companies house, copied Alun Parry who his head of PR and Dale Wyatt who is Sales and Marketing Director expressing my disappointment with the process and that they do not really care and have zero customer service.

Letter has been acknowledged by Emma Spencer a Customer Services Manager, my guess is it never got to the top but we shall see.

No doubt it will upset my dealership but in reality they are part of the problem.

I get the feeling I am not the sort of person my dealership deals with as I have zero tolerance when it comes to dealing with ar$eholes.

I felt better getting it off my chest we will see what happens, so write to the reprobates.

wigit wrote: So this week I wrote to Mr Nobuo Suyama who's runs Suzuki in the UK and listed on companies house, copied Alun Parry who his head of PR and Dale Wyatt who is Sales and Marketing Director expressing my disappointment with the process and that they do not really care and have zero customer service.

I get the feeling I am not the sort of person my dealership deals with as I have zero tolerance when it comes to dealing with ar$eholes.

You and I have the same opinion My thoughts are that if everybody did something similar they would have no choice but to sit up and take notice.

I've had good results in the past by writing to such people offering their company free advertising
...On BBC Watchdog :evil: :evil: :evil:

Two minutes past agreed collection time and I have had to turn around and go home because Suzuki have taken my purse out of my bag.
Bloody Suzuki, inventing more delaying tactics, when will it end?

Huh

Reply from Suzuki saying dealer will be dealing with this.

Ironic given my issue is with the dealer who I am told have a great reputation.

Implying car was always scheduled for January to April which is not true as I would have kept looking.

I’m told delay is due to weather in Zebrugge, funny as car ferries still operate.

Business man in me is saying flip and take the money so hope heart changes things when I see it.

It’s not the wait, it’s the inconsistency in the information coming from dealers and Suzuki UK (if you can get any) that annoys me. Suzuki are clearly suppressing a complete incapability to meet the unprecedented demand across the world for the new Jimny.

In this day and age with technology there is no excuse not to know exactly where products and goods are in the delivery cycle.

Everyone is frustrated. There is actually only 2 choices in this matter - hold on until it arrives or take yourselves off the list attempting to recover your desposit if you have paid one.

Sure I am very frustrated and this situation is stopping me from committing to an alternative purchase. I have seen cars that I would like come and go but when all is done my dealer has always said end of March and although we are only a couple of days away they have been as honest as possible so far, I think!