New Jimny waiting list

What the salesman should be doing is just saying what is likely from their dealership, we know for a fact we can’t supply one for 12 months but we don’t know what others can do, all we know is we get 2 per quarter, some dealers get 3 the max is 5 per quarter for the biggest Suzuki can dealers.

I suppose that’s where we were fussy with who’s we took orders off, they were existing jimmy customers known to us so we know they won’t cancel will love the car and will accept what we have sent to us.

Ah yes we do get quite a few time wasters and dreamers, generally don’t have an issue have a few mins chat but sometimes they want an hour of your time and a long test drive, we kindly remind some of them that it’s a long waiting list and we have priority test drives booked.

Yes that’s the issue it’s actual stock, the fact is no dealer can order a car you litreally get sent what Suzuki send you that’s it. We have seen some customers saying oh yes I’ve ordered a sz5 In kinetic well in fact you’ve placed a deposit to be offered a car, if you’re lucky to get what you want brilliant but no dealer can actually order anything. Our customers know they will get offered a car nothing more we promise nothing on what’s it will be.

No Stock Available wrote: What the salesman should be doing is just saying what is likely from their dealership, we know for a fact we can’t supply one for 12 months but we don’t know what others can do, all we know is we get 2 per quarter, some dealers get 3 the max is 5 per quarter for the biggest Suzuki can dealers.

I suppose that’s where we were fussy with who’s we took orders off, they were existing jimmy customers known to us so we know they won’t cancel will love the car and will accept what we have sent to us.

Ah yes we do get quite a few time wasters and dreamers, generally don’t have an issue have a few mins chat but sometimes they want an hour of your time and a long test drive, we kindly remind some of them that it’s a long waiting list and we have priority test drives booked.

Yes that’s the issue it’s actual stock, the fact is no dealer can order a car you litreally get sent what Suzuki send you that’s it. We have seen some customers saying oh yes I’ve ordered a sz5 In kinetic well in fact you’ve placed a deposit to be offered a car, if you’re lucky to get what you want brilliant but no dealer can actually order anything. Our customers know they will get offered a car nothing more we promise nothing on what’s it will be.

I understand individual dealers play the game their way. TBH I dont like the way your profiling customers for their "worthiness". And an hour for a chat too long? Spening 20k and you want a quick Hi n bye. No wonder this is a mess. No offence.

Of course we prioritise who gets them. We always look after existing customers and they will always get first choice, plus we get the benefit of Jimnys back in part exchange sorry you don’t like that but we are a business and we need to do this.

I think you misunderstood. We won’t spend an hour with Dreamers who are pretty much upfront with us and say we are just curious not buying. I am commissioned based so clearly wouldn’t spend much time with them but I will answer questions and help.

No the reason this is a mess is there isn’t a enough cars it’s that’s simple. No offence to you either.

Non taken bud. I understand your angle.

May i ask, do you get commission on the car sale or accessories, or both.

You too buddy, I get commission on the car a flat fee per car, and I would get 5% of any accessories.

But we don’t get paid until the car arrives and is delivered to the customer.

Trust this thread isn't going to turn into a 'shoot the messenger' session. Always interested in learning from a different perspective and commission based sales always focuses effort into where reward can be gained - nought wrong with that!

Where we can all agree is that demand and supply appear vastly out of kilter this year. Can understand Suzuki GB not wishing to import too many cars until they have a better idea of what volume of new Jimnys the UK market can sustain year on year. Of course that assumes that Suzuki Japan views the UK market as more important than some other international markets from a profit and profile point of view?

I understand us salesman don’t have a great reputation but some of us try our best.

This is just as frustrating for us as is is for the customers. We have a great product and really want to get it out on the roads and make a living doing so currently neither is happening from the Jimny.

Issue for uk and Europe is market share it just isn’t big enough for them to warrant building another factory out of Japan to build more.
And just 2000 units for 2020 in my view is also too small but it is what it is will have to see what progresses. Profit wise not sure on that Suzuki are doing very well with quite a few of their models.

I think it’s just market share and purely the fact the Japanese Factory is flat out and barely can produce enough.

Last question if i may, and thanks for being on here, your clearly a straight shooter and i appreciate your time.

So what defines a big dealer? (who will get the max number of motors). I was told its not based on size of dealership but rather the location?

Thanks again.

No problem happy to answer what I can.

Purely based on the number of cars they sold the year before. So it’s quite unfair really some dealers obviously have larger target bases to go at.

Big dealers who did the most numbers get 5 per quarter. Smaller dealers get 2 per quarter.

Defiantly not location otherwise we would be getting 5 per quarter.

What was the point of a website asking people to register so they could be given priority when cars became available, and then ignored them? It was all done based in the size of dealership. Suzuki aren't coming out of this very well.

I think the idea was to really build the jimmy up which it really has done very well. But I honesty don’t think it was expected to be as popular as it has been and we underestimated the popularity.

The ignoring thing I’m not sure what happened. Can only go off our experience as far as we are aware whoever signed our to us locally we were passed the details and had to arrange test drives, but we have had some customers say they didn’t get contacted we certainly haven’t ignored people the leads just didn’t come through not sure where the problem developed.