New Jimny waiting list

Hi not from Suzuki gb. Just a salesman

Sorry was a slightly selfish reply, I meant in terms of my dealership we have sold our 8 that have been. Allocated to us this year. We cannot order any more or accept orders so we are looking forward to 2020. Considering only 1100 are coming into the uk for 2019.

NSA, how proactive are you in communicating with your prospective new purchasers regardless of whether it's good or bad news? Are you too busy to drop courteous updates or do you prefer, or actually get, constantly badgered by said purchasers?
Do you and/or other salesman actively read emails or do you tend to just still use footfall and phone calls?
Genuine questions, I'm interested to hear what your particular approach is.

I am only speaking for myself and my dealership, we are very regarding new buyers we are very honest with them, we tell them it’s at least a 12 months waiting list from ourselves we don’t know when we can take orders again or what’s stock we will be getting we are asking people to leave their details with us if want to be offered a chance to order when they become avialable again.

Regarding contact we tell customers the news when we have it depending on their enquires, those who have placed an order get priority , then it’s those who’s want the next batch of cars. We also have a long list of those who are just showing an interest we try to keep people updated but at the moment we are not getting much info on the car so not much can be done for now.

We read all emails our customers send us all Suzuki leads and all general enquires email phone or visit is good.

Our approach at the moment is quite simply, customers are more than welcome to come drive look around it ask us questions if then welcome to leave their details and we can update them when we have further news.

No Stock Available wrote: Sorry was a slightly selfish reply, I meant in terms of my dealership we have sold our 8 that have been. Allocated to us this year. We cannot order any more or accept orders so we are looking forward to 2020. Considering only 1100 are coming into the uk for 2019.

This gets stranger by the day. My deposit taker said to me 8 months. I rang today and spoke to another guy at the same dealership and he says they haven't got a clue if any more cars are turning up at all. How can they be so inconsistent within the same bloody dealership! Its a shell game!

I have been told that dealers are getting 3-4 cars a month from Suzuki GB. So WTF is going on. No one has got a bloody clue it seems. If so... they should stick to the same story, ya know the same page kinda thing.

I think there needs to be more communication with us lot, and an urgent memo needs to be sent to all dealers. Its amateur night right here.

Great to read the views of a real sales person. I've had a few laughs over the past few weeks chatting to sales people regarding the acquisition of a new Jimny. The chat ranged from - you will be lucky to get one before 2020 and we've got a couple of deals that look like falling through - how fussy are you about colour/spec.

Fortunately, in my case there are prospective customers who talk a good game but seem to have problems opening their wallets when it comes to actually completing the deal. I understand they are known to sales folk as fantasists, time wasters and tyre kickers. When I arrived at one dealership, the sales person welcomed me as someone who could complete the deal, not waste his time and we both went home happy. What appears to be a consistent fact is that if you can source an available Jimny - you are unlikely to get much choice in the way of colour or mdel.