Re:Re:Gen 4 service cost

On occasion it has been expedient to send my dear old gray haird mother to get something done done like an mot or steering alignment. On one memorable occasion she rang me up having taken the Cherokee in for an egr sensor diagnosis as my cheap tool wouldn't reset the code only read it. I had spoken to the service guy and explained precisely what he was expected to achieve and he accepted it and was fine with me on the phone. Anyway mother got there and was told that the technician had heard a suspicious noise taking the vehicle round to the bays and having had it in the air it was making an expensive gearbox needing replacing noise and they couldn't in all consciousness let it leave. Hence the phone call. Dad and I were busy but we downed tools and I went across to see what the issue was. As those who have met me in person will attest I have more than a passing resemblance to a bald silverback mountain gorilla and am quite loud and a bit sweary. So I rock up and find the service guy who I had spoken with and ask how he's getting on and it's all gravy until I ask by the way why does it need a new gearbox? His face dropped through the floor. They provided and fitted the sensor for free and we got a hundred quid parts voucher. They do say that 99% of car sales people give the rest a bad name but it also mostly true with the service dept too.

Bob1050 wrote: Just had a look online and I see that the 3 Year/36000 mile Suzuki Service Plan is still advertised as being available - and you can buy it for older Suzuki models. Might be worth some of you doing a bit of research and look at the FAQ's? Rather surprised that more Forum members seen unaware of this deal? I might renew mine once the current Service Plan expires. I have had zero problem at 2 different Suzuki garages getting them to service the Jimny under the Service Plan and delighted with the work undertaken.

cars.suzuki.co.uk/owners/servicing/service-payment-plan/

Emac Telephone: 0330 099 8503
E-mail: central.sales@emac.ltd.uk

Just been quoted £749.92 for 2 main and 1 minor services. Seems the £800+ I was originally quoted for 2 minors and 1 major was a nice earner for the dealer.

When a service is complete you receive a copy of everything that has been in the form of a form with all the items on the schedule ticked. We were told that a minor problem with the OBD not talking to their computer and refusing to turn of the service interval light had been sorted and ticked as complete.

Not so.

Light stayed on so we returned. "Have you fitted any after market items", "yes, air horns and instruments". "It could be that so we need the car for 1-2 days to sort it. I will email you and give you some suitable dates".

Went home and had a think. Handbook is rubbish and w/shop manual is not much better but decided to add an instruction, basically a quick prod on the knob instead of press and hold and we were into the next phase and then press and hold and light goes out.

Bingo.

Now why didn't they do that?

Because they do it via the OBD and that wouldn't play ball.

As you can imagine we were not impressed and didn't tell them we had sorted it but decided to see if they would get back to us on the Monday.

Answers on a postcard please.

Eventually sent them an email to receive more horse apples and rubbish reasons.

So, are we being harsh on them or did we have legit. reasons to complain?

They are sending us a "how did we do" form in the next few days. Can't wait.

Roger

First service done last week, £98 inc oil. Result!

Did they change the gearbox and transfer box oil?

Both diff. oils are replaced at first service and then just inspected every other service. Manual or auto and t/box are not inspected or replaced at the first service. After that it depends on the oil used.

Roger