New Jimny waiting list

Bob1050 wrote: No sign of the Suzuki ex-press fleet vehicles appearing at a dealership near you?

I would imagine, as helijohn says, the ones that were de-fleeted after the launch went as dealer demos, which they can't sell for a year. The ones that stayed on the press fleet were set to stay on the fleet for up to 2 years, they told me.

Out of interest I went via Carwow and Suzuki Durham have quoted an approximate 9 to 12 month lead time

I have just taken mine in for the 2000 mile check-up, they said they are now telling new customers to expect a 12 to 18 month wait.

We are telling our customers its at least a 12 months minimum waiting list from us and we are not accepting orders until next year, as we cannot tell them when we can get them a car or what car it will be.

Suzuki have had a shocker shambolic launch and that's from a Salesman for them !!

Actually, I have a sneaking sympathy for the dealers - it must be difficult to say the least.

I know there will be some customer somewhere who has had a bad experience - but then this seems to apply to virtually every marque.

Some Suzuki dealers seem to be quite small local operations - who will have built up word-of-mouth reputations for service - possibly over several decades. They risk both a hostile reaction from all customers, and watching a new customer base of more urban 'fashionistas' first take an interest and then drift away - possibly never to return.

To me at least, Suzuki UK seems to have not learnt from the last 10 years of organisations having to handle generic stories that then turn into 'bad news'. Be honest, apologise and make certain that people get as much information as possible, as quickly as possible. Also ensure that everyone in your extended organisation is saying the same thing.

No Stock Available wrote: We are telling our customers its at least a 12 months minimum waiting list from us and we are not accepting orders until next year, as we cannot tell them when we can get them a car or what car it will be.

Suzuki have had a shocker shambolic launch and that's from a Salesman for them !!

Hi again mate,

How many people are on your dealer list though?

Cheers.