New Jimny waiting list

GeorgeC wrote: Idea! I wonder if the cars arriving in the UK this week actually arrived in Zeebrugge only a few days earlier, last off = first on, and a simple reason for delayed "first quarter" deliveries is the probability that they are still "parked-in/grid-locked" and cannot be easily accessed.

Who has confirmed they are arriving this week George?

GeorgeC wrote: Idea! I wonder if the cars arriving in the UK last/this/next week actually arrived in Zeebrugge only a few days earlier, last off = first on, and a simple reason for delayed "first quarter" deliveries is the probability that they are still "parked-in/grid-locked" and cannot be easily accessed.

As I understand it the guy that drives them off and on the boats in Zeebrugge decides which ones he wants to put on/take off. Certainly Suzuki GB have no say or knowledge of the matter.

Whichever way you look at it - the whole logistics of the shipping operation appears to be a farce!

Well after deposit left in September I have a car SZ5 in my colour choice , pick up next friday after checking it out .I was told I was !st in line but somehow this is a cancelled order from another branch ?? with options and this G3 protection on it ?? take it or leave it I was told . I took it .

I must say it has not been the best car buying experience I have ever had - big understatement ! I feel sorry for the frontline salesman who have no clue to what is actually going on . A shambles .

I have Emailed my dealer today asking for an update as mine was due the first week of May. I got a response along the lines of...... We have received an SZ5 auto in today which is part of the Q2 allocations, However your SZ5 according to the tracking system(laughable to call it that) is saying the end of May. I'm trying so hard not to reply with "I'm looking forward to the receipt of my car in September" or "which May?" as this has now been going on since January.

So I got the below reply from Suzuki GB........ they way I read it is they are not taking responsibility for the debacle but blaming the dealerships.......


Dear Mr *******

Thank you for your e-mail. Following on from our previous correspondence, I am sorry to learn you are unhappy with the Jimny Sales Process.

Whilst we cannot comment on Forum finds or individual cases, I have registered your dissatisfaction internally and have passed your feedback to the relevant Department for their perusal.

Please be assured, Suzuki GB did not advise our dealer network to take deposits from potential customers, nor were we privy to any information in relation to what deposits dealerships had taken. This was done at dealer discretion. Therefore, if customers feel they did not receive an allocation sufficient to match the deposits they had taken; it would be their responsibility to manage their customer’s expectations. As the manufacturer of Suzuki Automobiles we do not control how our dealerships, as independent businesses, manage their sales process.


Again, we would like to apologise for the disappointment caused and we would like to thank you for taking time to contact us regarding this matter.

In the meantime please do not hesitate to contact us again should you require anything further in the future on 08085 011959, option 3.

Kind regards

Michelle

Suzuki GB PLC