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. . (01 Nov 2019)
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Positive Feedback

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01 Nov 2019 19:44 - 01 Nov 2019 19:48 #215280 by Soeley
Positive Feedback was created by Soeley
I hope this post comes across the right way, it's not a complaining post but the opposite, meant to praise.

If anyone remembers my fitting of my Jimnybits Rocksliders I was unable to get them level?

Upon further investigation I found the front end to be hard up against the front of the sill. The only way to level the rocksliders was to remove the bolt from the front mount (1st picture).

I got in touch with Jimnybits one evening and early next morning Russ replied asking me some questions and I sent him some pictures. A few emails back and forth that day lead to the conclusion that some Gen3 brackets had been sent out in error. They were out of stock at the time and said they would post the correct brackets out as soon as the new batch came back from powder coating.

New brackets arrived Wednesday, today I have swapped the front brackets over and now the fit is perfect and I have level rocksliders.

You can see the difference (2nd & 3rd pictures).

Now I have been very happy with Jimnybits products:
Filter guard
Transfer case guard
Rear recovery points
Rocksliders

I am not put off by this mix up at all, if anything it has reinforced my faith in them as a company. Mistakes happen I accept that, but I judge on how things are rectified and Russ at Jimnybits couldn't have been any more helpful and quicker to resolve the issue.

A big Thumbs Up from me!





Last edit: 01 Nov 2019 19:48 by Soeley.
The following user(s) said Thank You: jago, CC Baxter

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01 Nov 2019 19:49 #215281 by Soeley
Replied by Soeley on topic Positive Feedback
P.S. don't know why my picture are coming out squashed? they are OK on the host site.

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02 Nov 2019 06:33 #215290 by Lambert
Replied by Lambert on topic Positive Feedback
I agree they have always been very good and helpful whenever I have contacted them.

Dreadnaught (black 2011)

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02 Nov 2019 06:56 - 02 Nov 2019 06:56 #215293 by S200KYS
Replied by S200KYS on topic Positive Feedback
"Big thumbs up" = (about time we got some more Emoticons Martin! ;)

Good result! Can't knock their customer service :)

B)

Is It Sunday Yet? ;)
Last edit: 02 Nov 2019 06:56 by S200KYS.

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02 Nov 2019 08:31 #215296 by kirkynut
Replied by kirkynut on topic Positive Feedback
This is spot on. Humans make mistakes. It's how they deal with them that matters.

Kirkynut

The underdog often starts the fight, and occasionally the upper dog deserves to win - Edgar Watson Howe.

My Jimny Thread Here: www.bigjimny.com/index.php/forum/8-my-ji...on-continues?start=0

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02 Nov 2019 08:34 #215297 by Gadget
Replied by Gadget on topic Positive Feedback
Is the dirty one the 'wrong' one? Cos I think I've got those on mine as well! :ohmy:

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02 Nov 2019 12:22 #215304 by Soeley
Replied by Soeley on topic Positive Feedback
Yes the dirt is from the BigJimny meet.

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02 Nov 2019 12:40 #215305 by Soeley
Replied by Soeley on topic Positive Feedback
Then again,if you managed to get yours level you'll be ok.

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02 Nov 2019 15:06 #215308 by sniper
Replied by sniper on topic Positive Feedback
Dealt with JB on a number of occasions and spent the value of my car with Russ. A couple of problems but all outside their responsibility. Fantastic resolutions and an offer of discount on the next purchase. I abused the offer and waited till I was buying my diff, Russ honoured the offer, top bloke.

sniper
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04 Nov 2019 11:59 #215348 by CC Baxter
Replied by CC Baxter on topic Positive Feedback
Thanks for that Soeley, mine turned out to be the wrong ones too.
Chris

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