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Vehicles (17 Jan 2019)

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Dealer parts for garage shop

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01 Jan 2019 23:27 #199854 by helijohn
Seems to be more prevalent but I am reading that more and more garages are not letting customers provide parts. Just how widespread is this cos I even though I rarely used to use a garage I find myself having to do so more and more these days and like to provide my own sourced parts.
Keeping a Jimny for simplicity of DIY makes more and more sense these days.
When I provided the header for my Junior a while back I recall the source being Mitsubishi was in question but thought nowt of it at the time.

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02 Jan 2019 05:26 #199861 by Lambert
I would suggest that not fitting customer supplied parts has two causes mark up on parts and the convenience/work flow of being able to readily return incorrect parts to a local wholesaler on a frequent van service. The last time I used a garage for a specific purpose I was talking to the owner and her policy was to place a 150per cent mark up on all parts used and she wasn't being greedy compared to others in Harrogate. Hence only using a garage for a specific purpose not just bolting bits off and on again.

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02 Jan 2019 09:24 - 02 Jan 2019 09:26 #199876 by Scimike
Its not just the markup on the parts, its warranty against the work completed.

If a garage fits a customer supplied partand it fails the customer is going to return to the garage and want it fixed. There then ensues the "its your fitting" that caused the problem and "Ive already paid, why should I pay again (from the customer) argument followed by Facebook rants about poor service. I work in retail, I am sure us Jimny owners wont act this way, but unfortunately it is how the majority of the great unwashed will act.

So its cleaner to supply the part and warranty all the work including fitting etc.

Customers, a real pain in the a"'se. :laugh:
Last edit: 02 Jan 2019 09:26 by Scimike.

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02 Jan 2019 09:39 #199881 by Busta
Replied by Busta on topic Dealer parts for garage shop
I'm sure they must get pretty sick of customers supplying poor quality or poorly fitting parts. Or even completely wrong parts, and then wasting ramp time while it gets sorted out. Mechanics order dozens of parts every day so have a pretty good idea what works and what doesn't.
Whilst most people supplying their own parts mean well, nobody likes a tight arse, especially when they could end up wasting other peoples time and potentially not wanting to pay up for it.

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02 Jan 2019 16:15 #199898 by Delux
Replied by Delux on topic Dealer parts for garage shop
I work in a Mitsubishi/Isuzu/Subaru dealership. We have not received any instructions from any of those manufacturers not to accept customer supplied parts but...

If you buy parts from us you get a warranty. If we supply and fit parts you get warranty but because we dont know where your parts came from, if you supply them we can only guarantee the fitment of them. If a customer supplys an alternator for example we are not liable if it doesnt work unless it has failed because we didnt fit it correctly. When a customer supplies their own parts it is usually a decision based on price. No customer has ever came into us, asked us to fit a part because it is better quality than our own! If they have bought the part based on price, they have bought the cheapest they could and more often than not cheaper the price, cheaper the part.

From my point of view, as a mechanic I have seen some spectacular and expensive failures caused by cheap parts supplied by aftermarket suppliers (for legal reasons I cannot name Euro car parts or Milner). You dont really get much job satisfaction pulling bits of failed Blueprint air filter out of someones turbo impeller or changing wiring looms because the 12 year old in China dodnt solder their HID light ballast together properly. I have a shogun waiting for me when I return, centre diff light flashing since the guy fitted a load of new (chinese) switches he bought on ebay!

Point is, if your dealer supplies parts from the maunfacturer it knows they meet a minimum standard and if they do fail they have someone who can help them sort things out.

Like I say, we would never refuse to fit parts that a customer supplied but we would always make the customer aware we are not liable for their quality.



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02 Jan 2019 16:17 #199899 by helijohn

Busta wrote: I'm sure they must get pretty sick of customers supplying poor quality or poorly fitting parts.

But what about when it comes from a franchised dealer and is a recognised part. I have contacts for Mitsy parts at a discount. Have to say though on one occasion the part was sent directly to the workshop!

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02 Jan 2019 17:16 #199904 by Lambert

Delux wrote: I work in a Mitsubishi/Isuzu/Subaru dealership. We have not received any instructions from any of those manufacturers not to accept customer supplied parts but...

If you buy parts from us you get a warranty. If we supply and fit parts you get warranty but because we dont know where your parts came from, if you supply them we can only guarantee the fitment of them. If a customer supplys an alternator for example we are not liable if it doesnt work unless it has failed because we didnt fit it correctly. When a customer supplies their own parts it is usually a decision based on price. No customer has ever came into us, asked us to fit a part because it is better quality than our own! If they have bought the part based on price, they have bought the cheapest they could and more often than not cheaper the price, cheaper the part.

From my point of view, as a mechanic I have seen some spectacular and expensive failures caused by cheap parts supplied by aftermarket suppliers (for legal reasons I cannot name Euro car parts or Milner). You dont really get much job satisfaction pulling bits of failed Blueprint air filter out of someones turbo impeller or changing wiring looms because the 12 year old in China dodnt solder their HID light ballast together properly. I have a shogun waiting for me when I return, centre diff light flashing since the guy fitted a load of new (chinese) switches he bought on ebay!

Point is, if your dealer supplies parts from the maunfacturer it knows they meet a minimum standard and if they do fail they have someone who can help them sort things out.

Like I say, we would never refuse to fit parts that a customer supplied but we would always make the customer aware we are not liable for their quality.


If for whatever reason I'm going to a main dealer then it would be as a consequence of not having the diagnostic facilities to fault find at home. I have on numerous occasions had a vehicle to a main dealer for diagnosis and then bought a replacement item from their parts department to fit at home if it's something I'm comfortable doing, that way the service department get a couple of hours labour, the parts department get their cut and I get a quality part and the peace of mind that it wasn't fitted by the apprentice. Back street garages on the other hand will only get my car on the rare occasion that its a job I'm not comfortable doing and that after being diagnosed by a dealer their service department is too busy to address in a timely fashion for example bearings before I bought my press or cam belt change. I have serious misgivings about most independent garages, once bitten twice shy and all that.

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02 Jan 2019 20:28 - 02 Jan 2019 20:29 #199916 by Delux
Replied by Delux on topic Dealer parts for garage shop
There is nothing wrong with fitting parts yourself that a dealer diagnosed. If you have the know how and facilities.

It kind of goes against what I should be saying but there are plenty of really good mechanics working in small independant garages too. If you find one you really have to stick with them and stay loyal.
Dealers have a real problem with communication. Customers know what the fault is, when it happens etc. but they have to tell that to a non mechanic who in turn has to pass that on to a mechanic. When the mechanic finds a fault he has to tell a non mechanic who has to tell the customer. Its ludicrous! You dont have this problem in smaller garages.
Small garages have smaller overheads too so their prices are usually better.
The biggest problem with small garages is there is no regulation. Anyone can open a garage, claim to be a 'specialist' in any certain area. For £200 you can become 'Good garage approved'. At least dealers have to meet minimum standards and follow procedures set out by the manufacturer they represent.

Oh, and I have a timing belt repalcement guide coming to a Wiki near you soon!



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Last edit: 02 Jan 2019 20:29 by Delux.

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02 Jan 2019 23:28 #199920 by helijohn

Delux wrote: Customers know what the fault is, when it happens etc. but they have to tell that to a non mechanic who in turn has to pass that on to a mechanic.

And many are just technicians relying on computer stuff rather than experience.

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